How do you package prints and originals for safe delivery?

I wrap every purchase carefully myself in an appropriate combination of tissue, boards, padding, plus suitable protective outer packaging and sometimes a cardboard postal tube for larger prints.

How long will my order take to arrive?

UK orders: I'd normally expect your order to be in your hands in (max) 14 days. This allows time for me to create your print or prepare the original for you and to organise its prompt delivery by Royal Mail. But I’ll always be aiming to get your order to you as soon as I can.

International orders: Delivery could take up to 30 days depending on where you live, but I'll keep you informed about the schedule once your order is processed.

How much does shipping cost?

• Shipping is FREE for all UK art prints and originals.
• A flat rate of £18 applies to all non-UK art print orders.
• A flat rate of £30 applies to all non-UK originals orders.
• If applicable, shipping is added at checkout. 

Who pays the import duties/taxes?

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches its destination country. I, Susan Marie Williams, am not responsible for these charges if they are applied. They are your responsibility as the customer.

Can I cancel or change an order?

Cancellations of/changes to print orders are accepted within 48 hours of your order being placed. Please email me at art@susanmariewilliams.com as soon as possible within that time period to let me know you wish to cancel or make a change. After 48 hours, the item may have been printed or dispatched and, at that point, it will not be possible to cancel or change your order.

Can I return a print order and/or get a refund?

No, sorry. As my prints are made individually to order, they are considered non-returnable and non-refundable. If there is a problem once you receive your print order, please contact me as soon as possible within 14 days of dispatch (UK) or 30 days of despatch (international) to let me know. Damaged or faulty prints will be replaced promptly once I have the details.