Orders

How do you package prints and originals for safe delivery?

I wrap every purchase carefully myself in an appropriate combination of tissue, boards, padding, plus suitable protective outer packaging and sometimes a cardboard postal tube for larger prints.

How long will my order take to arrive?

UK orders: I'd normally expect your order to be in your hands in (max) 2 weeks. This allows time for me to create your print or prepare the original for you and to organise its prompt delivery by Royal Mail. But I’ll always be aiming to get your order to you as soon as I can.

International orders: Delivery could take longer than 2 weeks as you're outside the UK, but I'll keep you informed about the schedule once your order is processed.

How much does shipping cost?

• Shipping is FREE for all UK art prints and originals.
• A flat rate of £12 applies to all non-UK art print orders.
• A flat rate of £15 applies to all non-UK originals orders.
• If applicable, shipping is added at checkout. 

Can I cancel or change an order?

Cancellations of/changes to print orders are accepted within 48 hours of your order being placed. Please email me at art@susanmariewilliams.com as soon as possible within that time period to let me know you wish to cancel or make a change. After 48 hours, the item may have been printed or dispatched and, at that point, it will not be possible to cancel or change your order.

Can I return a print order and/or get a refund?

No, sorry. As my prints are made individually to order, they are considered non-returnable and non-refundable. If there is a problem once you receive your print order, please contact me as soon as possible within 14 days of dispatch to let me know. Damaged or faulty prints will be replaced promptly once I have the details.

Art

How do you make your art?

I really love to work organically. I let my intuition lead the way, drawing freehand, choosing colours instinctively and often working fast to ensure the final piece is filled with "joie de vivre"! The original artworks in most of my collections are created in this way. As well as learning more about my life inspiration (as mentioned above), you can find out more about the creative processes involved in the individual collections - they each have their own section under my 'About' page heading!

Where do you get your art inspiration from?

I love the traditional English countryside, and my inspiration comes from a lifetime of soaking up all the wonderful natural detail that rural life offers. You can read lots more about this here: Me, my art... and you.

How do you create your prints? Are they high quality?

Each original artwork is created by me then scanned at a high-resolution. I then create the final image using Adobe software, and ultimately it's printed on professional acid-free fine art paper using my Epson XP-15000 six-ink printer, which produces gorgeously sharp details and vibrant colours. As I do all the artwork processing and printing myself, everything is done to my own very high standards and the results are guaranteed to be of professional quality.

What is a giclee print?

Genuine giclee prints are a particularly high-quality art print. They are produced individually on a large-format state-of-the-art giclee printer which uses 13 inks! 'Giclee' means 'spray' in French and refers to the hundreds of tiny ink nozzles in the printer, so the prints are extremely finely printed with many nuances of colour and detail that everyday printers can't even comprehend! Giclee printers are in a totally different league!

Giclee printing is particularly well-suited to my Heartland Watercolours style of painting as the intricate detail and rich colours can be enjoyed all the more in a high-quality print.

Can I buy an original artwork?

Yes, certain collections are available as originals. Currently (early 2024) I only have prints listed but originals are coming soon. In the meantime, if you see an original that you like, perhaps on social media or elsewhere, please don't hesitate to contact me for more information.

Are the mockup/lifestyle images shown to scale?

No, they're for demonstration purposes only so that you can see the art in a realistic setting.